1ST LINE SUPPORT
Cloud10 perform two major roles in the IT industry; for some customers we support their in-house staff as the 2nd line of support whereas for others we function as their entire IT department in itself. So why use an external company for your IT support? Well, many reasons:
Cloud10 are based near Oxford Road, Manchester and provide onsite and remote support to customers all over the North-West of England. If something goes wrong you can rely on us being on the end of the phone straight away without your having to queue and out onsite the same day if needs be.
We understand that modern business relies almost entirely on IT and that any problems at all reduce your profit and have an adverse effect on the viability of your operations. No-one went into business to spend time agonising over whether a server will process their payments reliably or whether confidential data will be lost due to a virus. If your IT department is working properly, it should feel as if you don’t have one! With Cloud10 you’ll be able to spend all your time doing what you do best.
We don’t just fix problems by reinstalling software or replacing hardware, we tackle the underlying issues that caused the problem in the first place so that reoccurrence is prevented. Our customer feedback tells us again and again that they wish all their suppliers were like us. They even invite us on their Christmas Parties! That’s what comes of exceeding the customer’s expectations every time…