BRONZE SUPPORT PACKAGE
All the usual stuff:
Unlimited support for 1 server.
Unlimited support for laptops/desktops.
Management of 1 ADSL/SDSL internet connection.
Support for all onsite networking equipment.
Managed antivirus and anti-spam email/files for servers and all PCs.
Email support for desktops and laptops (Email groups, missing email, bounce-backs, non-delivery reports, spam issues).
Internet and network connectivity issues for users.
Daily tape/external drive backup monitoring and issue resolution with monthly report.
Support for all printers.
Customer’s own software support upto 1hr per month.
And a few useful things thrown in:
New user setup – Email, network drives, printing, etc.
FREE loan equipment when needed – for up to 7 days.
Unlimited time onsite where needed.
Monday to Friday – 8:30am to 5:30pm.
All support outside these hours is chargeable at our standard hourly rates