GOLD SUPPORT PACKAGE
All the usual stuff:
Unlimited support of all servers.
Unlimited support of all laptops/desktops.
Management of all ADSL/SDSL internet connections.
Support for all onsite networking equipment (routers, switches, hubs, wireless access points, cabling, etc).
Managed antivirus and anti-spam email/files for servers and all PCs.
Email support for desktops and laptops (Email groups, missing email, bounce-backs, non-delivery reports, spam issues).
Internet and network connectivity issues for users.
Daily tape/external drive backup monitoring and issue resolution with monthly report.
Support for all printers & fax machines.
Customer’s own software support up to 4hrs per month.
And a few useful things thrown in:
Unlimited support for Exchange email on BlackBerry, iPhone and Nokia/other phones.
New user setup – Email, network drives, printing, etc.
FREE loan equipment when needed – for up to 30 days (desktops, laptops, peripherals etc wherever available).
Unlimited time onsite where needed.
Remote support for home workers and onsite where needed (out of hours available when arranged in advance).
FREE managed offsite file backup service (Offsite backup up to 100GB).
Supporting in-house IT projects up to 4hrs per month ie office moves .
Monday to Friday – 8:30am to 5:30pm
Monday to Friday – 5:30pm to 7:00pm
Saturday and Sunday – 10am to 4pm when arranged in advance or in urgent situations
All support outside these hours is chargeable at our standard hourly rates.