SILVER SUPPORT PACKAGE
All the usual stuff:
Unlimited support of up to 1 server.
Unlimited support of all laptops/desktops.
Management of 1 ADSL/SDSL internet connections.
Support for all onsite networking equipment.
Managed antivirus and anti-spam email/files for servers and all PCs.
Email support for desktops and laptops (Email groups, missing email, bounce-backs, non-delivery reports, spam issues).
Internet and network connectivity issues for users.
Daily tape/external drive backup monitoring and issue resolution with monthly report.
Support for all printers.
Customer’s own software support up to 2.5hrs per month.
And a few useful things thrown in:
New user setup – Email, network drives, printing, etc (other applications as agreed).
FREE loan equipment when needed – for up to 14 days (desktops, laptops, peripherals etc wherever available).
Unlimited time onsite where needed.
FREE managed offsite file backup service (Offsite backup up to 30GB).
Unlimited support for Exchange email on BlackBerry, iPhone and Nokia/other phones.
Remote support for home workers (out of hours available when arranged in advance).
Monday to Friday – 8:30am to 5:30pm
Monday to Friday – 5:30pm to 7:00pm
All support outside these hours is chargeable at our standard hourly rates.