Skip to content

TotalCover Fully Inclusive Remote & Onsite User Support - What's included?


Fully Inclusive UNLIMITED IT Support
(INCLUDES 1st, 2nd and 3rd Line user support)


Assistance to all staff

1st Line – FULL remote & onsite cover
2nd Line – FULL remote & onsite cover
3rd Line – FULL remote & onsite cover


Free Setup and Install of Hardware Supplied


IT Consultancy / Advice on best practices


Advanced follow-on troubleshooting of 1st line issues


User PC Issues/Changes


PC – Desktop/Laptop – Slow performance


PC – Desktop/Laptop – not turning on


PC – Not booting


PC – Crashing / Freezing / Restarting


PC – Desktop/Laptop – low disk space


Email & Office 365 related issues/changes


Email – Distribution group setup/changes


Email – Shared mailbox setup/changes


Email – Sending error (Non-delivery Email Received)


Email – Outlook issues


Email – Setup out of office replies using Outlook


Email – Spam/junk/phishing received


Email – Setup of new shared mailbox


Email – Setup of new mailbox for existing user


Email Issue – Mobile device – remove device from quarantine


Email/Office 365 – Office 365 password reset


Email – Search for emails (including Office 365 e-discovery)


Office 365 – Security, Changes, Advanced Issues


Network & Internet related issues/changes


Network – No connection (Single Desktop/Laptop)


Networking – All Issues – Wired


Hardware Firewall – All Issues & Changes


Networking – All Issues – Wireless


Internet – Web pages loading slowly or not at all


Internet – All Issues


Internet – Slow (Single User)


Printing & Scanning related issues/changes


Scanning – All Scan2Email/Scan2 Folder issues


Printing – All Issues/Changes (Single User)


Staff Changes Issues/Changes


Staff change – User joining – Office 365, AD, VoIP, PC setup


Staff change – user move to another PC


Login/Credentials – Password reset/issues/request


Staff change – User leaving


Staff change – setup on additional PC


Software Issues/Changes


Software – Install on all PC/Mac


Software – All Issues/Installation/Changes


Server & Storage related issues/changes


Network Attached Storage (NAS) – Standard Issues/Changes


Remote Desktop Server – Slow (One User)


Server Backup – Standard Issues/Changes


Shared Drives Issues/Changes


Shared Drive – Change user permissions


Files/Folders – Missing or moved


Drive – Request to add/change/remove mapped drive


Other/General Issues/Changes


Desktop/Laptop Encryption – All Issues/Setup/Changes




IT Consultancy / Advice on best practices


Management of Antivirus on PCs and Servers including problem resolution (requires valid AV subscription)


Management of firewall security


Following processes and best practice for user management – passwords, MFA, starter/leaver process


Checking of phishing emails and responding to any issues/risks


Management of Microsoft 365 setup and security

We use cookies.

Only essential cookies are used to power our site and our Live Chat.