TotalCover IT Support
Whether it’s setting up new devices, providing guidance on new technologies, or addressing unexpected challenges; we’re here to simplify technology for your team.
Keep moving forward knowing your technology partner has everything covered!
It is incredibly important to have a reliable partner by your side, dedicated to ensuring that your technology works seamlessly so that you can focus on what you do best!
Our five-star rated support services are like having a trusted friend for your IT support needs; we will take care of everything behind the scenes.
From troubleshooting and resolving everyday hiccups, our team is always ready to assist with a friendly, approachable demeanour, making sure you feel comfortable reaching out for any IT-related concerns.
- Fixed monthly costs for all IT support
- Guaranteed timescales to resolve all IT issues
- Remote and on-site IT support included as standard
- Equipment and hardware setup costs included
- Options to add out of hours support
- Average call answering time of 8 seconds (no answerphone or hold)
- 81% of support tickets resolved same day (when logged before 4pm)
- 98.6% average customer satisfaction each month
- Near 100% customer retention rate
What’s included in IT Support with Cloud10? – Industry Leading SLAs
Pretty much everything you can possibly think of is covered with our IT Support packages! As a summary, we handle:
Hardware/Equipment
- PC and / or Laptop issues
- Remote working issues
- Networking and connectivity issues
Services
- Printing issues
- Email issues
- Microsoft 365 and cloud software/services
- SharePoint & OneDrive issues
- Microsoft Teams / Zoom / Webex issues
Software
- Issues in web browsers
- Microsoft Apps
- Software issues
- 3rd party software issues (where support cover is in place with the provider)
BAU Changes
- Typical change requests
- New starter and leaver requests
See what our TotalCover IT Support customers say about us:
Chief Executive OfficerThornley Groves Estate Agents
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We have partnered with Cloud 10 for over 15 years now & it's been great watching Nick develop his team, skills & service offering in this time. The customer has always been put first in my experience & the speed & quality of service delivery has always been first class. What I really like about Nick & his team, is the ability to forward plan, taking a genuine interest in what’s best for your business, encouraging investment but always with a keen eye on the financials & making sure investment is relevant and affordable. An independent business with an ability to think independently and help you safeguard your business.
Chief Executive OfficerLGBT Foundation
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I would wholeheartedly recommend Cloud10 as a brilliant IT support service. They have provided a fantastic and responsive support service to my charity and all of our staff, and I know we completely rely upon them to ensure our services remain available to our service users, and of course this is particularly important now more than ever before. I would not hesitate in recommending them…and they are also a great team of people as well. 😊
Technical DirectorS I Sealy & Associates
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I have been using Cloud10 for Business IT support for over 5 years. They support over 30 staff working within the office and remotely. Their service is outstanding. The staff go above and beyond the expected to deliver near perfect assistance every time.
Managing DirectorForward Role
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Cloud 10 are a much valued partner to Forward Role and have been an integral part of our business growth.
They are always on hand, respond rapidly to queries and always provide a first rate service.
More than anything to me is the personal touch, they know us all well and always find the time to understand our needs so that their service is perfectly tailored to us.
Chat with one of our friendly, experts about TotalCover IT Support