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PRIVACY POLICY

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Our Privacy Policy

Introduction

Cloud10 is a trading name of IT4Business Solutions Ltd. We are a provider of IT and cloud based services and are based in Manchester, UK. Cloud10 trading address is G5 Chorlton Mill, 3 Cambridge Street, Manchester, M1 5BY. Ant Lomas is the appointed DPO (Data Protection Officer) for Cloud10.

Cloud10 takes data protection seriously and ensuring the privacy of our clients is important to us. This Privacy Policy explains how we use any Personal and Non-Personal Information we may collect from you. It also explains how to contact us if you have any questions about how we use your Information. In using our website or by registering for or enlisting any of the services we offer you are accepting that you understand your Personal and Non-Personal Information may be used by us in the manner described below.
Review of this and other policies

We review our policies regularly and any changes will be posted on our website. This Privacy Policy was last reviewed and updated in March 2020.

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The reasons we process your personal data include, but are not limited to, your consent, performance of a contract, billing and to contact you.

How do we collect personal data?

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services. Additionally, we may also collect information from you when you enter a competition, promotion or survey or when you inform us of any other matter.

If you provide us with personal data about a third party you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you use our services, including but not limited to; your name and address, date of birth, telephone number, email address, and financial/payment information, other information collected on registration or through surveys, your IP address, device-specific information, server logs, device event information and location information.

What type of personal data do we collect?

The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

Please be aware that any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice.

We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content.

What type of non-personal identifying data do we collect?

We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.
From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.

How do we use your information?

We may use your information for a number of purposes which includes: delivering any services, products or information requested by you; to comply with our contractual obligations we have with you; processing orders and managing and administering your account; responding to complaints or account enquiries; to review job applications; administering debt recoveries; to inform you of service and price changes; to notify you about changes to our website and services; to provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; verifying your identity when required to protect your data from unauthorised access.

We may also contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the internet (subject to any preferences expressed by you).

If you have downloaded a whitepaper we may contact you by telephone to ask your views and feedback on the whitepaper you downloaded.

If you have consented to receive details of products and services, events and training you can contact us at any time to have your details removed from lists used by us for any or all of those purposes, to update your information or to otherwise tell us how you would like to receive information about our and/or third-party products and services.

To update your marketing preferences please email [email protected]

How long do we keep your information for?

We will keep your personal data for the duration of the period you are a customer of Cloud10. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the cancellation of services, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

How is your personal data processed?

For ease of reading we have identified how we process your data for specific products and services that we provide and when/how your data may be shared with third parties:

IT Support and software/hardware sales
We process your data for administration, billing, support and the provision of services

Webhosting, Hosted servers, CloudDeskPRO platform
We process your data for administration, billing, support and the provision of services

Email hosting
We process your data for administration, billing, support and the provision of services. Additionally, to provide customer domain and connection details and use email addresses to provide the service.

Office 365 user data shared with Microsoft in the EEA.
Cloud10 hosted Exchange email all UK based.

VoIP Telecoms
We process your data for administration, billing, support and the provision of services

Internet Connections
We process your data for administration, billing, support and the provision of services

Domains
We process your data for administration, billing, support and the provision of services. Your data (Registrant) may be sent to the domain registrar outside of the EEA.

SSL certificates
We process your data for administration, billing, support and the provision of services. Additionally, to provide details of the certificate owner to the certificate authority for its authentication and use. Owner data may be sent to the certificate provider outside the EEA.

Third Parties

Your Personal Data will not normally be disclosed to third parties except for instances where that is necessary to fulfil our obligations to you or we are obliged or permitted to do so by law. We will not sell, resell, lease or license your Personal Data to any third parties but we may share it with our service providers, but only then for the specific services they provide to Cloud10.

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information. They may be acting as data controller and they will have their own privacy policies, which we advise you to read.

We may pass your personal data to third parties for the provision of services on our behalf (for example registration information). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of IT4Business Solutions Ltd, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

You have the right to ask us not to process your personal data for marketing purposes and not to receive marketing communications from us about our products and services.

Accessing and updating your data

You have the right to access the information we hold about you. Please email your requests to [email protected] so that we can obtain this information for you.

Social media, blogs, reviews

Any social media posts or comments you send to us (on the Cloud10 Facebook page, for example) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.

Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

Links to other sites

Cloud10 may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third-party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

Where we store your personal data

We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate

All information you provide to us is stored on our secured servers within the EEA. From time to time, your information may be transferred to and stored in a country outside the EEA in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data (payment details for example) are encrypted and protected.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our Terms and Conditions.

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary. Please see our Data Breach Policy for more detailed information.

Contact us

Please e-mail any questions or comments you have about privacy to us at [email protected]

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

https://ico.org.uk/concerns/

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Tel: 0303 123 1113