Fully Inclusive UNLIMITED IT Support
(INCLUDES 1^st, 2^nd and 3^rd Line user support)

Assistance to all staff

1^st Line – FULL remote cover
2^nd Line – FULL remote cover
3^rd Line – FULL remote cover

Free Setup and Install of Hardware Supplied

IT Consultancy / Advice on best practices

Advanced follow-on troubleshooting of 1st line issues

User PC Issues/Changes

PC – Desktop/Laptop – Slow performance

PC – Desktop/Laptop – not turning on

PC – Not booting

PC – Crashing / Freezing / Restarting

PC – Desktop/Laptop – low disk space

Email & Office 365 related issues/changes

Email – Distribution group setup/changes

Email – Shared mailbox setup/changes

Email – Sending error (Non-delivery Email Received)

Email – Outlook issues

Email – Setup out of office replies using Outlook

Email – Spam/junk/phishing received

Email – Setup of new shared mailbox

Email – Setup of new mailbox for existing user

Email Issue – Mobile device – remove device from quarantine

Email/Office 365 – Office 365 password reset

Email – Search for emails (including Office 365 e-discovery)

Office 365 – Security, Changes, Advanced Issues

Network & Internet related issues/changes

Network – No connection (Single Desktop/Laptop)

Networking – All Issues – Wired

Networking – All VPN Issues/Changes/Hardware/Setup

Hardware Firewall – All Issues & Changes

Networking – All Issues – Wireless

Internet – Web pages loading slowly or not at all

Internet – All Issues

Internet – Slow (Single User)

OpenVPN – Client setup on PC/Mac

Printing & Scanning related issues/changes

Scanning – All Scan2Email/Scan2 Folder issues

Printing – All Issues/Changes (Single User)

Staff Changes Issues/Changes

Staff change – User joining – Office 365, AD, VoIP, PC setup

Staff change – user move to another PC/laptop

Login/Credentials – Password reset/issues/request

Staff change – User leaving

Staff change – setup on additional PC/laptop

Software Issues/Changes

Software – Install on all PC/Mac

Software – All Issues/Installation/Changes

Server & Storage related issues/changes

Network Attached Storage (NAS) – Standard Issues/Changes

Remote Desktop Server – Slow (One User)

Server Backup – Standard Issues/Changes

Shared Drive/ SharePoint  Issues/Changes

Change user permissions

Files/Folders – Missing or moved

Request to add/change/remove mapped drive

Other/General Issues/Changes

Desktop/Laptop Encryption – All Issues/Setup/Changes

CyberSecurity

IT Consultancy / Advice on best practices

Management of Antivirus on PCs and Servers including problem resolution (requires valid AV subscription)

Management of firewall security

Following processes and best practice for user management – passwords, MFA, starter/leaver process

Checking of phishing emails and responding to any issues/risks

Management of Microsoft 365 setup and security